Made a 9am appointment for 30K service, was told it would take about 3 hours to perform service. I expected to hear car was ready around noon, but service wasn’t completed 3:40pm. Disappointing, but service was great. Will use them again!
Thank you for your feedback and for choosing Kaufman’s Auto Repairs. We sincerely apologize that your service took longer than the time we originally estimated. We understand how valuable your time is, and we’ll work to improve our communication. You service took approximately 3 hours. There was a delay getting your vehicle in due to waiters that are scheduled. We’re glad to hear you were happy with the quality of the service, and we truly appreciate your willingness to give us another opportunity. We look forward to providing you with an even better experience next time. We changed the oil and filter, BG brake fluid service on your Honda CR-V.
- Kaufman's Auto Repairs