My son has an older car that often needs a repair to maintain its age. I also interact with them remotely and I have never had an issue even though I am 2,000 miles away. Recently we had a major repair and everything was diagnosed and the repair made. A week later the car seemed to indicate the same issue was happening again. Roger was able to get it in for service immediately and provided a loaner for my son to get to work. There was a problem with a hose that was leaking and they repaired it the next day at no charge. I was more than happy to pay for it. No one is perfect but they stood behind their work and they helped to make it a smooth experience. I appreciate their commitment to providing excellent service and so will you.
Hi Kyle, thank you for taking the time to write such a detailed review! We are thrilled to hear about your experience with both our remote service and in-person repairs. We're glad we could quickly address the recurring issue. Customer satisfaction is our top priority, and we strive to deliver exceptional service every time. We look forward to serving you and your son again in the future. We replaced a power steering hose on your Lexus GX470
- Kaufman's Auto Repairs