After spending $3500. for repairs, left hoping for good results. Unfortunately, after several miles, my vehicle started pulling badly to the left, actually dangerously. As it turned out, they had failed to sufficiently tighten the left front tire lug nuts, the tire was about to fall off (while going 75 mph on I 75). I had the lug nuts tighten ( by a friend), notified Kaufman about the problem. (I was concerned that the loose lug nuts did damage at high speed.) Returned to the shop to have them assess the situation; at first there was reluctant denial that they could ever let this happen. I overheard a mechanic question the truthfulness of the situation like I had fabricated it. Then the manager called me out to the truck, showed me the lug nuts & said someone had put oil on them. Again denial of this situation. I pointed out that I had washed the vehicle before bringing it in, it was actually water & soap. Bottom line, they made me feel like I fabricated this whole incident, never really took responsibility for a major mess up. I left feeling like they never believed me, they “just couldn’t ever make such a mistake “. Obviously I will never return, & recommend others to stay away.
I am sorry the lug nuts came loose on your truck. We reinspected the wheel and studs for damage after the incident. Fortunately you were not hurt or the vehicle was not damaged. We will use this incident to make sure this does not happen again in the future. Again I am so sorry this happened and wish you all the best.
- Kaufman's Auto Repair Inc.